At Bharat Masala (Jay Bharat Spices Private Limited), we are committed to ensuring your products reach you safely, promptly, and in perfect condition. Please review our Shipping Policy below:

Shipping Coverage

We ship across India through trusted courier and logistics partners to ensure timely and secure delivery.

Note: International shipping is not available at this time.

Order Processing Time

• Orders are processed typically within 1–3 business days after payment confirmation (excluding Sundays and public holidays).
• Processing times may be slightly extended during peak seasons or promotions.

Estimated Delivery Time

• Metro cities: 3–5 business days
• Other cities/towns: 5–7 business days
• Remote/rural areas: 7–10 business days

Note: Delivery times are estimates and may vary due to external factors like courier delays, weather, or regional restrictions.

Shipping Charges

• Shipping charges are calculated at checkout based on location and order weight.
• Free shipping promotions may be offered occasionally and will be clearly mentioned at checkout.

Order Tracking

Once your order is dispatched:

• After dispatch, you will receive a tracking number and courier details via email/SMS.
• Track your shipment on the courier partner’s website using the provided tracking ID.

Delivery Attempts

• Our delivery partners will attempt delivery up to 3 times.
• If unsuccessful due to incorrect address, unavailability, or refusal, the order will be returned to us. In such cases, refunds or redelivery will not be possible.

Tip: Double-check your address and contact details before confirming your order.

Address Accuracy

• Please ensure your delivery details are accurate.
• Bharat Masala is not responsible for delays or failed delivery due to incomplete/incorrect addresses.

Damaged or Missing Items

In the unlikely event that your order is damaged, tampered, or has missing items, please:

• Record a clear unboxing video showing the issue.
• Notify us within 48 hours of delivery.

We will review your claim and provide assistance as per our Return & Replacement Policy.

Change of Shipping Address

• Shipping address cannot be changed once the order has been dispatched.
• For changes before dispatch, contact customer support immediately.

Force Majeure

• Bharat Masala shall not be responsible for shipping delays due to events beyond our control (natural disasters, strikes, pandemics, government actions, etc.).
• We will keep you informed in case of unforeseen delays from courier partners.

For any queries or assistance:

Email: [email protected]

Toll-Free: 1800 345 1138

Support Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST