At Bharat Masala (Jay Bharat Spices Private Limited), your satisfaction matters to us. We strive to deliver only the freshest and highest-quality products. Due to food safety regulations and the nature of our products, we have a strict policy regarding returns and replacements.

No Returns Policy

Please note:

• All purchases made through our website are final and non-returnable.
• We do not accept returns once products are delivered, due to health and safety concerns.

Replacement Policy

We may offer a replacement in the following rare cases:

• The product delivered is damaged, tampered, expired, or incorrect.
• The product is unopened, unused, and in its original packaging.
• You provide a clear unboxing video (details below) as proof.

Mandatory Unboxing Video

To qualify for any replacement:

• Record a continuous, unedited video from the moment you receive and open the package.
• Clearly show the outer packaging, shipping label, unsealing of the box, and the condition of the product inside.
• Claims without an unboxing video will unfortunately not be processed.

We recommend reviewing this policy and preparing to record your unboxing immediately upon delivery.

How to Request a Replacement

If you meet the above criteria, please contact us within 48 hours of delivery:

Email: [email protected]

Toll-Free: 1800 345 1138

Please include your Order ID, unboxing video & relevant photos, and a brief description of the issue. Our team will respond within 2 business days.

Cancellations

• Orders can be cancelled before dispatch by contacting our customer care team.
• Cancellations after dispatch are not possible.
• Approved cancellations will be refunded to the original payment method within 10–15 working days.

Additional Notes

• No cash refunds will be provided under any circumstances.
• Replacements are subject to stock availability.
• Replacement decisions are at the sole discretion of Bharat Masala.
• Promotional or free items are not eligible for replacement.
• For additional support, contact us during business hours.

Need Assistance?

We’re here to help.

Email: [email protected]

Toll-Free: 1800 345 1138

Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST